Refund & Returns Policy

Last updated: 13 May 2026

We want every Vishal Mobile order to be a positive experience. If something isn't right, our refund policy below explains your options. This policy is read together with our Cancellation Policy and Terms of Service.

1. When you are eligible for a refund

• You cancelled the order before it was dispatched (status PENDING or CONFIRMED).
• You received a damaged, defective, expired or wrong item — raise a return request within 7 days of deliveryfrom your account's Orders page.
• The item was not delivered within 15 days of dispatch despite the tracking showing “in transit” — we will investigate with the carrier and refund where appropriate.
• We cancelled your order from our side (out of stock, pricing error, courier non-serviceable).

2. When refunds may NOT be issued

• Item has been used, washed, installed or shows signs of physical damage caused after delivery.
• Original packaging, manuals, accessories, warranty card or seals are missing.
• Return raised after the 7-day window.
• Items marked “non-returnable” on the product page (e.g. ear-tips, SIM-tray pins, software licences, scratch cards).
• The serial number / IMEI does not match the one we shipped.

3. How to raise a return / refund request

1. Sign in and go to Orders → Order detail.
2. Click “Raise Return Request”, select the items, pick a reason and add any photos/description.
3. Our team reviews within 2 working days. On approval, we schedule a reverse pickup with our courier partner.
4. Once we receive the item and verify it, the refund is initiated.

4. Refund timelines

5. Refund modes

• Original method of payment by default for prepaid orders.
• Wallet credit if you opt for it — usable on the next purchase and never expires.
• Bank transfer (NEFT) for COD orders or where the original method is no longer available.

6. Partial refunds

If only some items in a multi-item order are returned, we refund the value of those items along with a pro-rated share of the shipping fee where applicable. Coupon discounts originally applied on the returned items are deducted from the refund.

7. Replacement vs refund

For damaged or defective items you may prefer a replacement instead of a refund. We will dispatch a replacement (subject to stock) once the original item is picked up and verified.

8. Warranty claims

After the 7-day return window, manufacturer warranty claims should be raised directly with the brand's authorised service centre — your invoice (downloadable from your account) is sufficient proof of purchase. We can help guide you to the right service centre.

9. Disputes & chargebacks

We strongly recommend raising a return / refund request with us before initiating a chargeback with your bank. Chargebacks raised without contacting us first will delay resolution because we will need to respond to the bank with proof of delivery.

10. Contact

Need help? support@vishalmobile.store — we aim to acknowledge every refund query within 24 working hours.